When we receive an undeliverable package back to us, you will be issued a refund of the purchase price, excluding shipping costs. Sometimes packages are returned to us as undeliverable due to an issue with the shipping address. Orders containing large quantities and/or bulky or heavy items (coolers, saddle pads, etc.) require additional shipping charges. If you wish to have your saddle shipped via an express shipping method or by another carrier, or outside the continental 48 states/international, please contact our customer service department at 1-80. A signature will be required for delivery. Saddles are packaged in a sturdy box and insured for the purchase price. Shipping SaddlesĪll of our saddles are shipped via UPS ground unless the customer requests a different method of shipping.

Once your order is completed, all inquiries should be directed to GlobalShopex at or 78. GlobalShopex will process your payment and guarantee delivery. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. Simply add any items you wish to purchase in your shopping cart and choose the 'international checkout' option. International ShippingĮ is pleased to offer international shipping via our partner.

For example if an order is placed using Next Day shipping on a Thursday afternoon, it will ship out on Friday and arrive Monday. We are not able to offer expedited shipping for a weekend delivery. Orders placed after 12pm will ship the following business day. These shipping methods run from Monday – Friday only. Please note that these methods will not deliver to PO Boxes.

If you would like faster shipping for your order, we offer Next Day, 2 Day & 3 Day shipping options. From the time you receive your shipping confirmation email, please allow 24-48 hours for your order status information to be available on the carriers website. Some items within the same order may ship in separate packages and therefore may show a different status and/ or shipping method. If you have chosen expedited shipping and we are unable to do that, you will be notified as soon as possible. If items within an order are located at different stores this can also impact our ability to ship via expedited methods. Orders placed on Saturday or Sunday will be processed on the next business day. Orders are processed Monday-Friday, excluding holidays. Our preferred shipping partner is UPS and rates come directly from UPS. The shipping time and cost will vary based on the method you select. The available shipping methods will be displayed during our checkout process. We do our very best to get your order shipped to you as quickly as possible. Any product without original tags attached.Īt Eli's Western Wear we provide the most economical shipping services available for our friends and customers.Boots with scuffs on the bottom (only wear boots on carpet when trying them on.).Merchandise that is scuffed, worn, dirty, smelly, washed, etc.NO RETURNS ON CLEARANCE OR SALE ITEMS! If you return those items NO CREDIT WILL BE ISSUED.While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. If you believe the product you received could be defective, please contact our Customer Service department before returning the item. If you would like to exchange your purchase for something else, please return the original item and re-order your new item online. If you return an item, it can take 8-10 business days, after we receive the returned merchandise, for us to process the return and issue a refund. Return Shipping and CostsĬustomers are responsible for return shipping costs, unless an incorrect item was shipped. Your items may also be returned to our Okeechobee location. Please fill out and include a copy of the return form included with your order. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition.

Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. We understand that sometimes there is a need to return an item. We want every one of our customers to be completely satisfied. Returns PolicyĪt Eli's, our guarantee is simple. Eli's is not responsible for shipping costs. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. It MAY be possible to cancel your order during processing but ONLY if you speak with one of our online representatives, available Monday - Friday. We start processing your order as soon as you click 'Place Your Order'.

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